FAQ

Do your hats fit small or big heads?

One size, with an adjustable strap at the back. They fit roughly 54 to 62 cm (about 21 to 24.5 inches), which covers almost everyone. Loosen the strap fully before the first wear.

How long does shipping take?

Orders leave our fulfilment centre within 1 to 2 business days and you get a tracking link within 48 hours of that. Delivery is usually 4 to 6 business days to the UK, 5 to 10 to Europe, Australia and New Zealand, 6 to 12 to the US and 7 to 9 to Canada. Every parcel is tracked the whole way.

Do you ship internationally?

Yes, to more than 60 countries. We cover import duties and taxes, so there is nothing extra to pay on delivery. Shipping is free on orders over $105 NZD, so two hats ship free.

How do I track my order?

Within 48 hours of dispatch you get an email with a tracking link. You can also use Track your order at the bottom of any page with your order number and email. Some carriers show nothing for the first two or three days while the parcel travels to the departure hub, so a quiet start is normal.

What is your return and refund policy?

If your hat arrives damaged, is the wrong one, or never arrives, email us within 14 days (a photo helps) and we will send a replacement free. Nothing to post back. Because every order ships internationally we cannot take change-of-mind returns, so check the fit note before you order: one size, 54 to 62 cm.

Can I change my address after ordering?

Email support@barclayarchive.com with your order number and the new address as soon as you can. If the order has not left the fulfilment centre, usually within 1 to 2 business days, we will update it. Once it has shipped it cannot be redirected.

Can I cancel my order?

Yes, as long as it has not shipped. Email us with your order number and we will cancel it and refund you in full. Once it is on its way we cannot stop it, but the replacement policy above still covers you if anything goes wrong.

What currency will I be charged in?

Prices are shown in your local currency where we support it, and you pay exactly the amount shown at checkout. Our base currency is New Zealand dollars, which is why some pages mention NZD.

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Checkout runs on Shopify Payments, so your card details never touch our servers.

Do you restock old designs?

Yes. Popular designs come back regularly. Tap Notify me on any sold-out hat and we will email you the moment it is back.